Connect your WhatsApp Business number, Facebook Page and Instagram professional account once. The same AI assistant that runs your website chat answers your messages, books appointments in the thread, and handles spam for you.
For a lot of small businesses the first message never arrives through a website. It arrives as a WhatsApp message or Instagram DM at 11pm, or a Messenger chat while you are with a client. By the time you reply, the person has asked someone else.
BotChap connects to your WhatsApp Business number, your Facebook Page and the Instagram professional account linked to it. When someone messages you, your AI assistant answers from the same knowledge base, prices and rules you already set up for your website chat. It can take a booking right inside the conversation, read a photo the customer sends, and step back from people who are only there to cause trouble.
You keep the inbox. Every conversation is saved in your BotChap dashboard, and you can still reply yourself in WhatsApp, Instagram or Messenger whenever you want.
Prices, services, opening hours, policies. The assistant answers messages from the documents and pages you uploaded, not from general guesses, and says so when it does not know.
When a customer wants an appointment, the assistant walks them through day, time and contact details in the same chat and books it into your connected calendar.
A customer can send a photo of a broken part, a damaged delivery or the style they want. The assistant reads it and answers from your content. Only a text description is kept, never the photo.
Insults get one calm reply. A second abusive message, or a flood of photos with no text, mutes that conversation, so you are not billed for it. You can unmute it from Analytics at any time.
Website widget, QR code, direct link, WhatsApp, Instagram and Messenger all use the same configuration. Change a price once and every channel answers with the new one.
WhatsApp, Instagram and Messenger conversations appear in your BotChap Analytics next to website chats, marked by channel, with the same encryption rules.
See how solo professionals use this feature every day.
Gets dozens of "how much for balayage?" DMs a week. The assistant answers with the price list, asks about hair length, and books a slot in the thread while the stylist is with a client.
Customers message the Facebook Page about sizes and delivery times. The assistant answers from the size guide and shipping policy, and a customer with a damaged parcel can send a photo of it.
Instagram is the whole shop window. New followers ask about packages in DMs, the assistant explains them and books a free consultation, even during a session.
Patients already text the clinic on WhatsApp to ask about prices and free slots. The assistant answers from the treatment list and books the appointment in the thread, and the receptionist can still reply from the WhatsApp Business app, which pauses the assistant for that chat.
A customer sends a photo of the model plate on a broken washing machine. The assistant reads the model number, checks the documents for that model, and books a visit.
Messaging channels are available on Growth ($17.99/month) and Scale ($79.99/month). The chatbot needs to use the BotChap AI assistant with AI Credits; replies are billed from your credits the same way as your website chat.
For WhatsApp, a WhatsApp Business number: in the editor, open Deploy, then Connect WhatsApp, and follow Meta's signup window. For Instagram and Messenger, a Facebook Page you manage and, for Instagram, an Instagram professional (business or creator) account linked to that Page. Open Deploy, click Connect next to Messaging Channels, choose Connect with Facebook, and pick the Page and Instagram account to use.
No. The assistant only replies to people who message your business first. It never sends promotional or bulk messages.
Yes. Your Instagram and Messenger inboxes keep working as before, and you can keep using the WhatsApp Business app on your phone: when you reply from the app, the assistant pauses for that chat. Every conversation is also saved in BotChap so you can see what the assistant said.
The assistant replies once with a short, neutral sentence and flags the message. A second abusive message within 24 hours, or a burst of ten or more photos or videos with no text, mutes that conversation until you unmute it from Analytics. Muted conversations cost you nothing. On Instagram you can also turn on Hidden Words to filter offensive message requests.
Yes. On Growth or Scale, connect your WhatsApp Business number from the editor and the assistant answers your WhatsApp chats; you can keep using the WhatsApp Business app too. Replies to customers who message you first are free on WhatsApp's side, while business-started messages such as booking reminders are billed by Meta to your WhatsApp Business account.
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