Feature

Your AI knows your business. It answers from your actual content.

Upload your price list, service descriptions, or any document. BotChap's Knowledge Base trains your AI on your real content — so clients get your actual answers, not guesses.

See Pricing

Generic AI gives generic answers. Your clients don't want generic answers. They want to know your prices, your specific services, and whether you can fit them in this week.

BotChap's Knowledge Base (powered by RAG — Retrieval Augmented Generation) fixes this. You upload your documents or connect your website URL, and your AI learns from your content. When a client asks "How much do you charge for a 60-minute session?", the AI answers with your actual price.

That's the difference between an AI that represents your business and one that confuses your clients.

What Knowledge Base Does for You

Upload any document

PDFs, Word files, text files, CSVs — upload anything. Service menu, price list, FAQ sheet, intake forms. The AI reads it and learns from it.

Crawl your website

Already have a website? Enter your URL and BotChap crawls your pages. Your AI learns everything you've published without you copying a single line.

Accurate answers from your content

The AI answers from your specific documents, not from general knowledge. No hallucinations. No made-up prices. No generic filler.

Always current

Changed your prices? Re-upload your document. Your AI updates immediately and reflects your latest information from that point on.

Stops the repeat-questions loop

Stop answering the same 10 questions every day. Upload an FAQ document once. Your AI handles them automatically.

Works with any content

Service descriptions, aftercare instructions, booking policies, parking directions, house rules — anything you want clients to know, your AI can explain.

Real-World Examples

See how solo professionals use this feature every day.

💇Hairdresser

Uploads a PDF with all services, prices, and aftercare instructions. Clients scan a QR code at the salon and ask questions — the AI answers from the actual price list.

🎓Tutor

Uploads a document listing subjects taught, age groups, rates per hour, and availability. Parents ask questions via a direct link — the AI answers accurately every time.

🏡Airbnb Host

Crawls their Airbnb listing and adds a house rules document. Guests ask about checkout, parking, noise rules — the AI answers from the host's exact policies.

👨‍⚕️Therapist

Uploads a FAQ document about their practice, insurance accepted, session format, and fees. New clients get accurate answers before ever contacting the therapist.

Frequently Asked Questions

Which file formats are supported?

PDF, DOCX (Word), TXT, CSV, and plain text. Website crawling is also supported — just enter your URL.

How many documents can I upload?

Starter and Growth plans include standard Knowledge Base storage. The Scale plan includes extra storage add-ons for larger content libraries.

Does the AI only answer from my documents?

By default, the AI prioritizes your uploaded content. For questions outside your knowledge base, you can configure whether it uses general AI knowledge or declines to answer.

Is the Knowledge Base available on the free plan?

No. The Knowledge Base requires a Starter plan ($9.59/month) or higher.

Ready to try Knowledge Base?

Start free — no credit card needed. Upgrade to unlock AI features.

See Pricing