Run NPS, CSAT, and lead-qualification surveys without sending visitors to a separate page. Configure once, get answers in your inbox.
The best moment to ask a customer what they think is right after they've talked to you. They've already engaged. They have something to say. Don't lose that signal by emailing them a SurveyMonkey link three days later.
BotChap surveys live inside your widget. The visitor finishes a conversation, answers two short questions, and you get the responses by email — with their name and message context if they choose to leave it. Owners pick when the survey fires: as soon as the widget opens, after the chat closes, when the AI detects a specific intent, or with a button the visitor can click anytime.
Seven question types — single choice, multi choice, short text, long text, 1-5 rating, 0-10 NPS, and yes/no — cover almost every feedback pattern, and you decide which ones are required.
Standalone (widget opens directly into the survey), post-chat (after the conversation), mid-chat AI intent (when the visitor mentions a topic you care about), or a manual pill button — pick any combination.
Tell the AI in plain English when to launch the survey: "when the visitor mentions cancelling their subscription" or "when they ask about pricing." BotChap classifies the message and triggers if it matches.
Single-choice, multi-choice, short text, long text, 1-5 rating, 0-10 NPS, yes/no. Mark questions required, reorder them, branch flow with the order alone.
Responses arrive at your configured email (defaults to your account email) within seconds. Plain-text and HTML versions both included. Pipe to your CRM via your email rules.
Toggle on a final step that asks for name and email. Visitors who want a follow-up can leave their details; everyone else stays anonymous.
Once a visitor completes the survey, BotChap won't re-show it for the rest of their session — even if multiple triggers are configured. No annoyance, no inflated response counts.
See how solo professionals use this feature every day.
Sets a mid-chat intent trigger for "when visitor mentions returning a product." If the AI detects a return question, it launches a 3-question survey: reason for return, product satisfaction (1-5), and an optional comment. Owner sees patterns by week.
Configures a post-chat NPS survey: "How likely are you to recommend us?" plus a free-text follow-up. Triggers after every chat session. The 0-10 score is the only metric the practice owner reviews each Friday.
Standalone survey on a high-traffic listing page: "What price range are you considering?", "How soon are you looking to buy?", "Best time to reach you?" Visitor fills in 3 fields and the agent gets a qualified lead in their inbox.
Manual pill button labeled "Help us improve". The AI assistant subtly mentions it after answering pricing questions. Lets champion users send structured feedback without leaving the chat.
Surveys are available on the Growth ($17.99/month) and Scale ($79/month) plans. Free and Starter plans see an upsell prompt in the editor.
No. Responses are emailed directly to the address you configure (or your account email by default). There's no in-app dashboard or database storage in this version — keeps the implementation simple and compliant.
Yes. The "mid-chat AI intent" trigger lets you describe in plain English when the survey should fire (e.g. "when the visitor expresses frustration"). BotChap classifies each visitor message against your description and triggers when it matches.
No. Once a survey is submitted, BotChap remembers it for the rest of the visitor's session — every trigger (manual, post-chat, intent, standalone) becomes inert.
No. Responses come as plain emails — you can forward, filter, or auto-tag them with your existing email rules. Direct CRM integrations may come later but aren't needed for v1.
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